The right words

“Ask not what your country can do for you, ask what you can do for your country.” John F. Kennedy.

Finding the right words for each situation is really a challenge. Research has shown that just one word can make a huge difference.

In the Wall Street Journal, in an article by Jonah Berger, he says,“Saying you ‘recommend’ rather than ‘like’ something makes people 32% more likely to take your advice.” He asks, “Are there ‘magic’ words and how can we use them?”

With all the anger present in our society, finding words to defuse a situation is critical. There are some people who seem to dwell on negativity, but most would like to be perceived as positive. Using positive words in problem solving results in more success. “I am going to need your help on this project,” is less likely to motivate than, “Would you be a helper?” The results, according to research, is 33% better.

Berger says, “Some people are so charismatic that whenever they say something, others listen.” Experts call that “The language of certainty.” Parents should be so lucky with children, leaders with citizens, countries with one another. When you call for service, the agents are told to answer with phrases like, “Your call is important to us” or, “I am happy to help” followed by words that prove they were listening. Be impeccable in your words; like the difference in honey and vinegar, “Please” and “Thank You” still get the best results.